Trust & Safety is important to establish a healthy online marketplace for Helpers and Helpees to exchange help. Helpmarket takes both very seriously, and you should too.
2. Helpmarket makes it easy for you to compare Helpers
Our Helper's are required to provide a description of who they are, what they can do and information on past experience. They can also upload a profile picture, photos and descriptions of past work. They also can now verify their mobile phone, their identification and thei banking details through the Helpmarket platform. When you see the three green tick icons, you will know that we know who the Helper is.
3. Helpmarket recommends you check Qualifications, Licenses & Insurance of Helpers
4. We limit communication until you find the right Helper or have been selected by a Helpee
We recommend you always use the Help.forsale communication system to communicate with a Helper or Helpee. The system will then have records of interaction, which might be handy in case you ever need to review communications. We won’t provide your details to a Helper or Helpee until you have both agreed via the Website to provide or accept some Help.
5. We use an escrow (deposit held by third party) payment system to hold Helpee funds until the Helper has helped
By using our online payment system, Helpers & Helpee’s can have confidence that the Helpee will pay for the Help and that the Helper will complete the Help prior to being paid. Helpmarket uses Stripe to take payment securely and hold the funds until the help has been confirmed as provided by both the Helper and Helpee.
6. We allow Helpees to rate Helpers
Helpmarket operates a review system out of 5 stars. After a Helper provides Help to a Helpee, the Helpee is required to provide a rating out of 5 stars and a short review. This helps other Helpee’s understand who the best possible Helper is for the help requested.