Helpmarket Terms & Conditions
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This page holds both of our Terms & Conditions, and our Privacy Policy.  Please take some time to familiarise yourself with them both.


TERMS

These User terms (“Terms”) apply to all Users of this website. We may modify and update these Terms at any time, without notice. You need to ensure you review the Terms from time to time. In using our website and services, you agree to be bound by these Terms as well as any and all general Terms and Conditions and our Privacy Policy that is posted on our website from time to time. If you do not accept these Terms, you are not permitted to use our website services.

DEFINITIONS

“Helpee” means anyone purchasing services through our website.

“Content” means any and all material, links, words, images including but not limited to any goods and services the User submits, advertises or links to or on the website.

“Helper” means anyone offering, advertising or selling their services through our website.

“Services” means a classified service whereby Users can post a job or service they require.  Helpers can advertise their services and Helpees can purchase services for work or a required service (“Job”) through our website. 

 

“the website” means Helpmarket.com.au and other hosted Helpmarket branded domains.

 

“We”, “our” and “us” means Helpmarket, including its directors, employees, contractors and affiliates.

 

“You” and “User” means the individual or business using our Services and by doing so, agree to these Terms.

 

HOW IT WORKS

 

  1. Register to either provide or receive help or both. You can both register to receive assistance and provide it.
     
  2. If you are a Helper, you must set up your profile and include your skills, location, certificates, licenses and any other qualifications as well as your availability.
     
  3. A Helpee will select a Helper and provide a description of the services or Job required, location and any other relevant information.
     
  4. A Helpee can also post a Job where they require assistance.
     
  5. Users will agree a price, time and location (“Booking”) for the Job. All prices must be quoted for the full Job required and no hourly fees are to be posted.
     
  6. Quoted fees for the Job to be performed do not include any materials, parts or equipment that may be required to complete the Job. These must be paid by the Helpee to the Helper at the time of the Job prior to completion.
     
  7. Helpee will prepay into our escrow account pending completion of the Job.
     
  8. The Booking must be made and payment authorised in order for the Helper and Helpee to have full contact to finalise any additional information or requirements.
     
  9. Both Users must advise Helpmarket that the work has been completed by confirming with the ‘Complete’ button. You must do so within 24 hrs of the work being completed.

 

GENERAL USER AGREEMENT

 

To be eligible to use our Services, you agree to the below terms.

 

You warrant that:
 

  • The information you post, provide or advertise on and through the website is genuine, true and accurate;

 

  • You are 18 years of age or older and able to form a legal binding contract;

 

  • You will only interact and communicate with Users through our private messaging system to ensure all details are in writing;
     
  • Any service you provide or Job you agree to complete as a Helper complies with applicable laws, codes and regulations where relevant. In particular, the Helper as a service provider will have all relevant certifications, licenses and experience to provide any service and Job where required;
     
  • If you agree to assist with a Job, you warrant you are legally and professionally qualified, have the relevant skills, experience and are competent to perform the agreed Job and provide the service;
     
  • You will not use our Services for any illicit, unlawful, fraudulent, inappropriate, escort, sexual, soliciting, offensive or otherwise illegal activities;
     
  • You will not use our Services to promote, advertise or otherwise sell products or services for third parties;

 

  • You will at all times abide by the Australian Consumer Law (‘ACL’) requirements including but not limited to the re-supply or refund of any goods or services you supply or provide which do not meet ACL requirements; and

 

  • You also agree to ensure you, as a Helper, adhere to good practice service standards for the supply of goods and services to Helpees in a timely and responsive manner. You agree to perform all Jobs with honesty, integrity and to commence and complete the Jobd within the agreed timeframe.

 

You acknowledge and agree:

 

  • We are a facilitator only for the purposes of permitting Users to list and purchase goods and services;
     
  • We are not responsible for, nor affiliated with any particular User beyond providing the Services;
     
  • You need to make all your own enquiries about any Helper or Helpee, their reputation and qualifications. We do not do any background or other checks on any User and we do not review any licenses or qualifications. It is up to each User to make all necessary enquiries to satisfy themselves that the service and provider of the services are appropriate and meet their requirements. We are in no way responsible for any results of any Job, interaction, experience, meeting or other arrangement and you engage any Helper and use our Services entirely at your own risk;
     
  • We are in no way responsible for your choice of Helper or any service. Any Jobs or services agreed to be performed between Users is your contractual relationship with that individual User. Any disputes, issues, dealings and complaints are to be dealt with directly and we are not to be involved. You agree to indemnify us for any claim which may result directly or indirectly from your action or inaction;
     
  • By using this website, you authorize us to use, reuse and to grant others the right to use and re-use your Content and any reproduction or similar in any form of media or technology for any purpose related to the website;
     
  • The website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage; and
     
  • You will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.

 

We make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will do our best endeavors to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will notify you if the website becomes unavailable for any lengthy and unusual time period.

 

REGISTERING FOR OUR SERVICES

 

In order to use our Services, you need to register and set up an account. You must at all times, keep your registration details accurate and up-to-date and your password and access private.

 

By submitting any Content to the website, you represent that you have the ownership rights and title to this information and material, and have the right to advertise or provide the service. You also represent that you are not breaching any regulations, restrictions or third party rights in doing so.

 

 

CONFIRMATION OF WORK AND DISPUTES

 

In the event of a dispute, if you are unhappy with the Job, or if something was not anticipated with the work, you must contact the other party in within 24 hours of the agreed work completion date and time. Helpmarket is not and has no obligation to be involved in any dispute between Users.

 

If User does not raise a dispute with the other party and does not confirm completion of the Job within 72 hrs of the Job being completed, Helpmarket may release funds to the Helper. It is then up to the User to either seek mediation for any issues or address any further requirements directly with the other User in relation to the service.

 

If either party raises a dispute, we ask to be notified in writing at info@helpmarket.com.au  with evidence of your notification to the other party of such dispute. We will then freeze the funds until such time as both parties confirm to us agreement to release of funds. If no agreement is able to be made, you will have to refer to the relevant Mediation of Disputes clause below. In the event we are advised of a dispute, we will only release funds on notification of completion by both parties or alternatively, by confirmation from a professional mediator or process. 

 

In addition, if you do not confirm the Job and do not contact us to explain why, your account may be suspended and you may lose your right to use our Services in the future. This is an essential term of our agreement and Services and we may terminate your membership and account permanently in our sole discretion.

 

MEDIATION OF DISPUTES: In the event that a dispute cannot be resolved between Users, both parties are encouraged to submit to a certified mediation process or to report any trade issues to the relevant trade body that governs that particular trade. Other means of resolution may include reporting your dispute to your local police or law enforcement agency or to the regulatory authority as appropriate.

 

Any dispute, claim or issue arising out of or in connection with our Services may be settled by confidential mediation at either party’s election. Each party shall bear its own costs for mediating any dispute.

 

FEE AND PAYMENT TERMS

 

Joining and listing Jobs on Helpmarket is free. The Helper advises to the Helpee the full cost of the Job to be performed less any costs for materials or equipment. All costs for materials, parts or equipment that may be required to complete the Job must be paid by the Helpee to the Helper at the time of the Job being performed and prior to completion. At no time is Helpmarket to be responsible for any costs incurred by any Helper that are not reimbursed by any Helpee. It is solely up to the Helper to ensure they provide receipts for materials and parts to the Helpee and obtain reimbursement for any materials, parts or equipment they may have provided or be required to provide to perform the service.

 

FEES AND COMMISSIONS: Helpmarket charges a commission fee (“Fee”) of 7.5% +GST for any Job performed. This Fee is calculated on the Job and does not include additional costs that may be incurred as part of the Job such as materials, parts or equipment.

 

The Helpee agrees to pay the Helpmarket Fee of 7.5% +GST calculated on the full amount cost of the Job. This Fee is paid at the time of payment for the Job and deducted at the time of release of the funds from escrow on completion of the Job.

 

Prepayment for Jobs must be done prior to any services being provided and any Booking being confirmed. The payment is held in escrow until such time as the Job has been performed and both the Helper and Helpee confirms that the Job is finalised and completed.

 

With any payments, Paypal and any credit card facilities may deduct their own commissions which may vary from time to time. Please refer to your Paypal account terms and conditions to confirm the current rates.

 

We are in no way responsible for remitting any tax or other payments to any regulator or government organisation on behalf of any Helper or Helpee. You are solely responsible for ensuring you manage your own regulatory requirements. We have no affiliation or association with any Helper or Helpee at any time beyond providing these Services including but not limited to employment, tax, payments, superannuation or any other business or legal requirement.

 

 

REFUND, CANCELLATION AND TERMINATION

 

TO CANCEL YOUR BOOKING AND RECEIVE A REFUND: You must cancel any Booking at least 48 hours prior to the agreed Booking time and date in order to receive a full refund. You must cancel through the website and receive a confirmation to ensure the Booking is cancelled.

 

Any cancellation more than 24 hours and less than 48 hours prior to your Booking time and date will incur a Helpmarket service fee.

 

There is no refund for any cancellation that is done less than 24 hours before any confirmed Booking time and date.

 

WE MAY TERMINATE YOUR USE OF OUR SERVICES AT ANY TIME: We have the right to terminate your use of our Services for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your account and access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.

 

If we have reasonable grounds to suspect the information you provide in any information to any User or any Content you provide is untrue, inaccurate or incomplete, or that you have breached any Terms, if your Content is offensive, or for any other reason including if, in our opinion, you have breached the purpose of our website, at our sole discretion we have the right to immediately withdraw your profile, registration and information and terminate your account. We may also deny the use of our website and Services to you in the future in the event of any breach.

 

We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

 

We may, but are not obligated to, remove any Content that we determine in our sole discretion may be unlawful, offensive, defamatory, obscene, or otherwise objectionable or violates a third party’s intellectual property or these Terms.

 

In the event of any breach of our Terms or termination of your profile and registration, we are not required to provide any refund or part thereof.

 

LIABILITY

 

You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage including but not limited to injury, death, loss of revenue or profits which may result directly or indirectly from your use of the Services or our website.

 

You acknowledge, agree and undertake that you shall be the legally responsible party for any Content placed by you in respect of any legal proceedings of any competent jurisdiction worldwide. You agree and undertake to indemnify us and keep us at all times fully indemnified from and against any claims demands costs damages or awards whatsoever arising directly or indirectly as a result of any Content placed by you on our website or for any action or inaction by you using our Services.

 

In addition, you agree to fully indemnify us for any and all claims as a result of you using our Services or for any third party claims which may result from your Content, or any business you conduct with any User.

 

Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute apart from your rights that cannot be excluded, restricted or modified. In any case, our liability to you will not exceed $100AUD.

 

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

 

No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind us in any respect whatsoever.

 

CLIENT EXPERIENCE FEEDBACK

 

In posting any comments, experiences or recommendations to our website or on any media outlet worldwide, you will at all times ensure you are doing so in good faith and all times abide by all terms on our website.
 

Any comments, suggestions, recommendations, or information (together “Posts”) you make to us or our website via our “Get in Touch” page will abide by our Terms and will be made in the spirit, culture and ethos of the website. You agree you will only make correct, accurate Posts in good faith and will not use aggressive, defamatory, rude, or offensive language. We will not condone bad language nor will we permit false claims, defamation, harassment, fraud, collusion, or Posts that may offend any person, visitor, User, advertiser, or third party. We can at any time, in our sole discretion, deny you access to the website.

 

We may also use the information you provide to us to republish, communicate or display in any manner we choose without reference to your name or contact details.

 

MODIFICATION OF WEBSITE AND CONTENT

 

We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website. In particular, if we believe the Content to be inappropriate, potentially breach regulations, receive complaints or for any other reason and in our reasonable discretion, we may remove or modify Content at any time without notice. We shall not be liable to you or any third party for any modification when it is required.

 

We reserve the right to disclose your name and any other personal details of any User to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.

 

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and Helpmarket concerning your use and access to our website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

 

INTELLECTUAL PROPERTY

 

All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of Helpmarket.

 

All other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name or any of our Users.

 

You are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

GOVERNING LAW

 

These Terms are governed by the laws of Victoria which are in force from time to time and both you and we agree to submit to the exclusive jurisdiction of the Courts of Victoria for determining any dispute concerning these Terms. 


PRIVACY POLICY

1. Introduction


Helpmarket regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Helpmarket users, and conforms to Australian Privacy Principles.
 
If you have questions or concerns, contact us through the ‘Get in touch with us’ page.
 
2. Collection of Information
 

We may require information to provide you with the best possible service. If we have trouble processing an order, we will use this information to contact you.
 
-Contact information. Name, email, and postal address.
-Financial information. Credit card number and expiration date.
 
3. Use of Collection Information
 

Helpmarket only collects and uses information that can help us provide you with our products and/or services and a high level of customer service. It is used to process orders or send billings. Correspondence is recorded in order to provide service references, and to assist in our staff development. This includes correspondence made through telephone, email, mail, fax or directly through our website.
 
4. Security of Credit Card information
 

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). We simply pass on credit card details in order to be processed. We never permanently store credit card details.
 
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, please contact us via the ‘Get in touch with us’ page.
 
5. Access to Collected Information
 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it through our website in the Account section or by contacting us via the ‘Get in touch with us’ page.
 
6. Use of our Services
 

If you use our website, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and physical address) and financial information (such as credit card number, expiration date) in order to enable us to provide the services.
 
We use this information for billing purposes and to fill your orders for services. If we have trouble processing an order, we will use this information to contact you.
 
7. Communications
 

Helpmarket uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including newsletters or promotional emails.
 
If you do not wish to receive such correspondence, you can send a request to be removed from any mailing lists by contacting us via the ‘Get in touch with us’ page.
 
8. Third Parties
 

Helpmarket may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service but we do not sell or deal in personally identifiable information.
 
These third parties are prohibited from using your personally identifiable information for any other purpose other than to assist us to provide the goods or services you have purchased. Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect copyright, trademarks and other legal rights.

To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
 
Helpmarket does not share any information with third parties for any unknown or unrelated uses.

9. Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.


10. Legal
 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

We are not responsible for and do not have any control of any personally identifiable information you may provide to any other User, individual or business that you may interact with using our services or through our website.  You provide any personally identifiable information at your own risk and we are in no way responsible for the way they may use this or what they may do with this information. We strongly urge you to consider this, do all reference checks and satisfy yourself that any information you may provide to any other User, individual or business will be kept secure and not used for any purpose other than as agreed between yourself and the other party before providing it.

 

11. Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website is maintained, and we periodically update our security measures in light of current technologies.
 
12. Links
 

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
 
13. Changes to Privacy Policy
 

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us and we will respond within 48 hours.